Return Policy

Return & Refund Policy

We hope you will satisfy what you've ordered on Aayiliyaa. But just in case you're not 100% satisfied, we've made the return process easy.

How long do I have to make a return?

You have 30 days to make a return. You must send back and upload the return tracking number within 30 days after the purchase date.

How do I return?

  • Sign in to Aayiliyaa account
  • Visit our returns center page will be at the bottom of the page
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

  • Within 30 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable?

The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)
  • Underwears

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 15 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us via contact us page.

NOTE: All items from the same order should be returned in one parcel, if multiple returns are made on the same order, we will deduct £ 2.50 from your refund maximum parcel size: 41cm x 38cm x 64cm.

What is the refund method?

  1. The refund will be sent to your original form of payment based on the refund method you chose.
  2. If you did not select a refund method, we will proceed according to your choice in the refund record.

Note: Orders paid by Aayiliyaa Gift Card will return to the Gift Card by default.

When will I receive my refund?

Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.

Aayiliyaa Gift Card: 24 hours
Aayiliyaa Wallet: 24 hours
PayPal: 1-5 business days
Credit/Debit Card: 1-15 business days

How can I get a refund if my credit/debit card is no longer valid or has expired?

For security reasons, the refund will only be processed to the original card from which the payment has been deducted.

If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

What is ARN?

ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the 'Refund Details' page and we will also send an email to inform you of the ARN.

If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status updates and information.

Why is the received amount less than the refund amount?

  1. The bank charges a commission fee.
  2. The exchange rate has changed compared to that of the payment.
  3. Refunds are used to deduct installment fees.
  4. The refund is for the actual price paid, not the sale price.

If you receive less than the original amount, you may contact your bank to check the above scenarios.

Note: The original shipping fee and handling fee are non-refundable.